Dremovals Relocations


terms and conditions

These terms and conditions will apply to all contracts in respect of which you have requested us to arrange for the carriage of goods.

You acknowledge and accept that you have read, understood, and agreed to these terms and conditions prior to booking a move with us.

  1. Definitions
    • “us”, “our” or “we” means Dremovals Pty Ltd ABN 26648677598
    • “you” or “your” means the authorised person booking the carriage of goods or similar services to be carried out by us.
    • “goods” means any good or item which you have requested to be carried or arranged to be carried by us.
  2. Removal Services
    • We are not common carriers and accept no liability as such.
    • We reserve the right to refuse to quote for the carriage of goods for any particular reason and for carriage of any goods or classes of goods at our discretion.
    • You acknowledge and accept that any pickup/delivery time or date advised by us is indicative only and is not guaranteed to be met. If there is a pickup/ delivery time or date which in our opinion cannot be reasonably met, then we reserve the right to alter that time or date at any time before the commencement of the move.
    • Due to OH&S issues, we expect your items to be of a standard cleanliness and we have the right to refuse to move items considered by our movers as dirty. All your items should be put into boxes and the boxes be suitable for moving. We will not move boxes that are not strong enough to carry the items that have been placed in them.
    • • If our removalists believe there are safety risks, or the work being requested is not suitable for our removalists and/or equipment we have the right to refuse to undertake the work.

    Local Moves (within the same state)

    • Our prices quoted in the booking confirmation are per hour rates and are charged in 15-minute increments. Please note that the prices are not a fixed price but an hourly rate. Prices quoted excluded GST
    • Our rates start from the time our removalists arrive onsite until the completion of the move at the final destination address and the payment done.
    • A call-out fee will be charged on moves to cover our travel expenses travelling to and from the move. This fee will be quoted to you prior to your move.
    • All moves incur a 1-hour minimum charge within a radius of no more than 20km
    • Any waste disposal fees incurred during the move will be charged to you upon tip receipt
    • We do not take tolls roads unless the client specifically requests us to do so, in which case it will be at your expense.
    • All moving estimates given verbally (i.e. over the phone) cannot be considered a fixed cost. The minimum fee is not a fixed costing of the move.
    • We provide a quote for a number of trucks and removalists which is based on the information you have provided over phone and or email us about your property. This does not guarantee the work will be completed within a certain timeframe or that additional resources may not be required on the day if our removalists believe it is necessary to complete the work in a given timeframe.
  3. Specialist Items
    • Please notify us if you have any of the following items: – Double Door or Commercial Refrigerator; – Piano or Organs (we do not move grand pianos or pianolas); – Items made from marble; (will not cover by insurance) – Glass Table tops or cabinets; – Pool or Snooker Tables (we do not move commercial pool tables or any heavier than approximately 350kg); – Large Pot Plants that have not been cleaned; – Animal enclosures, fish tanks, etc.; – Any items heavier than 100kg; – Any items larger than 3 metres in length; – Sensitive and/or delicate items such as fishing rods. We reserve the right not to move any of the above listed items if we were not informed of such items at the time of the booking. There may also be additional charges for moving any of the above items start from $200.
  4. Your Obligations and Warranties
    • You warrant that any information that you have provided to us, and on which we have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work, is accurate.
    • You warrant that, in entering into this agreement, you are either the owner of the goods, or the authorised agent of the owner of the goods.
    • You must ensure that you or a person acting on your behalf is always present when the goods are loaded or unloaded. You agree that we will not be held responsible or liable for goods not collected, for collecting the incorrect goods, and/or for or any loss of or damage to goods if you or a person acting on your behalf is not present, for any amount of time, during the loading and/or unloading of the goods.
    • You should inspect all the goods as they are unloaded and/or relocated. If there is any loss of or damage to goods that you consider having been caused by us, please ensure you notify our office no later than 24 hours after completion of the job. Unless you advise us within 24 hours of completion of the job, we will not be responsible or liable for any such alleged loss or damage.
    • You warrant that the goods do not include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless you have disclosed to us in writing the presence and nature of any such items prior to them being made available to us for loading or storage. We may refuse to remove or store such items. If we discover any article or substance of this nature after the goods have been received by us, we may take any reasonable action, including destruction or disposal, as we may think fit without incurring any liability to you.
    • You must, prior to the commencement of the removal, give to us written notice of any goods which are of a fragile or brittle nature, and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment in any case having a value in excess of $1,000.
    • You must ensure, to the best of your ability, that all goods to be removed (other than goods being removed from store) or stored are uplifted by us and that none is taken in error.
    • We expect you to be polite and not rude to our movers, we reserve the right to not complete a job if you or the people in your property are not acting in a professional manner.
    • You are expected to do a final inspection of your property prior to our removalists leaving to ensure that nothing has been left behind and that all tasks requested have been completed. You should ensure all power, taps, etc. are off and doors, windows and garages are locked.
    • Prior to our removalists arriving, you should disconnect all appliances from power and any hoses should be disconnected from their taps. You should also remove items such as TVs from any brackets/walls.
    • If you have not done the above, our removalists will do what they can in terms of removing items from walls or disconnecting and re-connecting appliances, however they are not plumbers, electricians, or handyman and as such we cannot guarantee or warrant those tasks. You should have a licensed plumber/electrician/handyman attend to these items or check these tasks once they have been completed.
    • Any type of protection for the premises of the property such as elevators and your responsibility, if any damage occurs and it was your lack of communication with strata or building manager we do not bear the responsibility, nor is it our responsibility to put protections on the property
  5. Delivery
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